Garage Management Platform for Automotive Service Chain
A custom CRM, planning and invoicing platform built for an automotive service business. Replacing spreadsheets and disconnected tools with one connected system.
Client
Confidential. Automotive Sector
Industry
Automotive & Garages
Timeline
12 weeks from discovery to launch
Services
4 solutions
Challenge
The client managed vehicle records, work orders, planning, invoicing and customer communication across spreadsheets, paper forms and a generic booking tool. Information was scattered, follow-ups were missed, and the team spent hours on administrative work instead of serving customers.
Solution
Switch2One designed and built a custom garage management platform. A CRM with vehicle records, work order management, planning, automated reminders, invoicing and a customer portal. The system connected telephony, email and SMS for automated customer communication.
Technology
Services Delivered
Integrations
Timeline
12 weeks from discovery to launch
Results
Replaced 5 disconnected tools with one unified platform
Automated appointment reminders reduced no-shows
Customer portal enabled 24/7 self-service for appointments and invoices
Centralized vehicle and customer history improved service quality
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